🔄 Returns & Refunds Policy

Your satisfaction matters! Because of our international fulfilment model, we manage returns and refunds differently from local stores.

✅ When You’re Eligible for a Refund:

• You received a damaged or faulty item

• The item is significantly different from what was advertised

• Your order hasn't arrived within 60 working days after dispatch (and no tracking updates)

⚠️ Important:

Due to the cost and environmental impact of international return shipping, we do not accept returns for change of mind.

📝 How to Request a Refund:

• Contact us at support@gogirl.com within 7 days of delivery

• Provide clear photos or videos of the issue

• Once approved, refunds are processed within 7 working days

💸 Refund Methods:

• Original payment method (Stripe, PayPal, etc.)

• Or store credit (upon customer request)